In today's world where intelligence is sweeping the globe, commercial service robots are gradually becoming a crucial force in enhancing efficiency and optimizing services across various industries. According to the latest IDC report, the commercial service robot market is growing at an unprecedented rate, fueled by the recovery of business travel and tourism consumption demand. Notably, the growth rate of hotel service robots exceeds 30%.

Yunji Technology's 'Robot Family' has swiftly captured the market with its superior quality and reputation, emerging as the undisputed leader in the field of hotel service robots. In a random survey of 30 hotels in Xi'an Drum Tower and Chengdu Chunxi Road, reporters found that 27 out of the 30 hotels used Yunji branded robots. While maintaining its top market share in hotels, Yunji Technology continues to expand its commercial service robots into more scenarios through product development and technological advancements.

Looking beyond hotels, Yunji Technology is also making significant contributions to efficiency and quality of life in hundreds of hospitals, factories, and other applications nationwide. At recent events like the 2024 World Robot Conference and the 5th China Smart Manufacturing Digital Transformation Conference and Exhibition, Yunji Technology's booth consistently stole the spotlight, attracting visitors with its impressive range of products.

Let's delve into Yunji Technology and explore how they've turned embodied intelligence from a dream into reality, integrating it into our daily lives. How have they created versatile, scalable tools that directly contribute to profitability and efficiency? What are the technologies and ideas driving their success?

Starting with creating genuine service value for customers

The introduction of any technology or service must aim to solve specific problems or bring forth substantial value.

Guided by this philosophy, Yunji Technology has consistently dedicated itself to transforming innovation into tangible value since its inception.

Since its establishment in 2014, Yunji Technology has achieved remarkable milestones, including over 2,300 intellectual property applications, long-standing dominance in the hotel service robot market with a coverage of over 300 hotel brands (including an 80% coverage rate among the top 8 domestic hotel groups), and accolades such as the Wu Wenjun Artificial Intelligence Award and recognition as a 'Specialized, Fine, Characteristic, and New' small giant enterprise. Each of these achievements stems from Yunji's commitment to providing tangible benefits and solutions to its user base. By introducing robots into hotels, Yunji has truly empowered AI, the 'pearl on the crown of artificial intelligence,' to serve humanity.

On one hand, Yunji robots operate 24/7, maximizing service hours and value. On the other, Yunji Technology offers hotels not just intelligent robots but an AI-driven overall service solution known as HDOS (Hospitality Digital Operation System), centered around robot services.

Beyond traditional tasks like delivery, cleaning, and meal service, Yunji robots integrate AI voice assistance, smart lockers, and online stores, facilitating a seamless, unmanned online shopping experience and boosting non-room revenue for hotels.

The results speak for themselves. Yunji Technology's robots, equipped with the AI-powered HDOS service solution, enrich hotel services. By addressing end-to-end needs, Yunji enhances efficiency for B-end customers, offers precise services to C-end users, and elevates guest experience and satisfaction across the board. Yunji's robust service links between B and C ends ensure a closed-loop, efficient service model that comprehensively enhances hotel value.

Yunji Technology's Mission: 'Robots, Making Life Better for Humanity'

Embodied Intelligence Rising Star: The Versatile Robot UP

The Versatile Robot UP, Yunji Technology's groundbreaking innovation launched in 2013, has evolved through continuous refinement to integrate AI and embodied intelligence. Today's UP boasts multiple tool compartments, enabling it to deliver goods, clean, serve meals, and collect trash. With over 30,000 hotel deployments worldwide, UP serves up to 2 million guests daily, and its capabilities continue to grow. This all-rounder, akin to a transforming robot, also excels in factories and hospitals, performing diverse tasks with a single unit.

Powered by embodied intelligence's multimodal sensing and feedback, the Versatile Robot UP leverages an AI brain to process demands, make decisions, and schedule tasks. It autonomously selects and utilizes tools, decomposes and assigns tasks, and employs Human-in-the-Loop intelligent scheduling to achieve a closed-loop robot service system tailored to target scenarios.

Yunji Technology's Versatile Robot 'UP'

Specifically, the Versatile Robot UP shines with its 'multi-functional, time-sharing' capabilities. It features diverse compartments for cleaning, patrolling, disinfection, and fragrance dispensing, among others. By collaborating based on time-of-day needs, UP boosts robot utilization, saving hotels on procurement costs. It also frees up front desk, dining, housekeeping, and guest room staff for more valuable tasks.

UP's technological advancements start with enhanced computational power, enabling it to tackle complex tasks. Communication is optimized through 4G and 5G technologies, ensuring efficient and stable interactions between robots and IoT connectivity with smart devices via Yunji's robot service platform.

AI's core lies not just in technology but also in user experience. To address real-world issues and enhance user value, embodied intelligence must accurately comprehend surroundings. This understanding spans three levels: direct command execution, inferred task completion based on partial cues, and autonomous collaboration and task decomposition without explicit instructions. Yunji Technology is exploring the third level.

With these enhancements, UP robots exhibit remarkable versatility and rapid scalability, facilitating swift deployment across diverse scenarios. Beyond hotels, UP's potential extends to hospitals, factories, and buildings, promising unlimited applications.

Global Footprint: Navigating 'Going Out' with Confidence

Amid globalization, Chinese tech enterprises are making waves internationally, leveraging domestic supply chains for efficient product design, production, and distribution. Heavy investments in R&D and innovation offer global consumers premium choices. These enterprises also demonstrate agility and adaptability, swiftly adjusting products and services to cater to diverse market demands.

Yunji Technology embodies these strengths, showcasing immense growth potential through its global market expansion.

According to the International Federation of Robotics (IFR), the global service robot market is projected to reach nearly $50 billion by 2025, with commercial service robots occupying a significant share. Yunji Technology, armed with cutting-edge robotics technology and forward-thinking service concepts, has solidified partnerships in North America, Europe, Asia, and beyond, steadily advancing its globalization strategy.

Yunji Technology's service robots at Universal Studios Japan in Osaka

Yunji Technology's offerings transcend standalone robot hardware, encompassing a comprehensive digital service solution encompassing AI-powered voice calls, smart lockers, and more, catering to hotels' diverse needs in consultation, delivery, complaint prevention, and beyond. In overseas markets, Yunji's novel products have garnered recognition and acclaim.

Today, Yunji Technology continues to offer unparalleled personalized and intelligent experiences to clients worldwide. With steady progress in international markets, Yunji Technology propels its innovative technologies and human-centric service philosophies, leading the charge in the intelligent service sector. It's only a matter of time before Yunji Technology solidifies its lead in this domain, reshaping our vision of the future and ushering in a smarter, more convenient tomorrow.