INMO Recalls 4,701 Glasses in China Over Left-Temple Overheating Risk; U.S. Consumer Product Safety Commission Had Logged 10 Overheating Reports, and INMO Recalled the Product Overseas While Saying China Was Unaffected

According to Southern Metropolis Daily, the State Administration for Market Regulation announced on November 10 that Sichuan INMO Technology Co., Ltd. has filed a recall plan with the State Administration for Market Regulation and the Sichuan Provincial Market Regulation Administration. Effective immediately, the company will recall some INMO AIR3 smart glasses manufactured between May 2025 and June 2026, totaling 4,701 units.

Image source: Nandu Bay Finance Agency

In response, INMO Technology customer service told New Knowledge Institute that the company has proactively completed filing with market regulators and launched a free software-based recall solution. The issue can be fixed via an OTA online upgrade that optimizes power management strategies to eliminate the temperature-rise risk in the left temple, with no need to send the device back. Users who need the OTA upgrade can provide the device SN code and the current system version number of the glasses, and customer service will assist with verification.

New Knowledge Institute found that the INMO AIR3 product has been delisted from its Tmall flagship store. In response, INMO Technology's Tmall flagship store customer service told New Knowledge Institute that the AIR3 product is no longer available.

It is understood that INMO AIR3 smart glasses within the recall scope may experience abnormal power consumption when running some third-party applications not officially tested, causing the left temple to potentially overheat during prolonged use and posing a burn hazard.

As for the recall method, INMO Technology will provide free upgrades to the smart glasses within the recall scope via OTA firmware upgrade, and reminds users to reduce usage time before the update is completed and to update the device system version through official channels as soon as possible to optimize power management strategies and eliminate safety hazards.

INMO Technology customer service stated that the current series of products can already be upgraded, and users need only 5–8 minutes to complete the process.

Previously, the overseas version of INMO Technology's smart glasses series also announced a recall plan due to overheating issues, but at that time the company claimed that domestic users were unaffected.

According to Phoenix Technology, Chinese smart glasses brand INMO's AIR3 product was recalled in the United States due to wearing safety issues. The U.S. Consumer Product Safety Commission (CPSC) disclosed that the company has received 10 overheating reports, including feedback from users experiencing a burning sensation on their face and left ear area.

The problem occurs in the left temple close to the user's head. The CPSC stated that this area may overheat during prolonged use, posing a burn risk. The recall announced on September 24 involves approximately 1,643 glasses in the U.S. market, with another approximately 120 units sold in Canada.

The CPSC requires consumers to stop using the product immediately and contact INMO for free repair, with the company assisting in upgrading the system online to version V3.16. The announcement did not explain the specific cause of the overheating or disclose how the software update would address the issue.

The glasses involved were sold from December 2025 to August 2026 through Amazon, the INMO official website, and Kickstarter. Although the CPSC described the hazard as potentially causing serious injury or even death from burns, the actual reports disclosed in the announcement were overheating and burning sensation, with no cases of serious injury or death listed.

On September 30, INMO Technology responded that because overseas devices have third-party application installation permissions enabled, some applications not officially reviewed or tested abnormally consume device power, causing localized overheating in the temple. At that time, INMO Technology also recommended users upgrade their firmware to the latest version and emphasized that the domestic versions on sale were unaffected.

According to Beijing Business Today, the AI glasses industry, especially the "AR Four Little Dragons" camp, has recently seen a round of intensive promotions: Rokid released its first full-color AI glasses Rokid Color on October 27, and RayNeo Innovation announced on the same day that its fourth-generation binocular full-color product is coming soon.

At noon on November 4, INMO Technology released the INMO Future spatial smart glasses and Magic AI Glasses shooting sunglasses.

Image source: Beijing Business Today

In previous teaser posters, INMO's slogan was "More Than Full Color," with notes below indicating that smart glasses entered the full-color era in 2021 and the spatial era in 2026, intentionally striking a pose of leading full-color and entering the so-called "spatial" era ahead of time.

A similar mismatch also appears in market share. At the product launch event, Frost & Sullivan released the "Consumer Spatial Smart Glasses White Paper," whose title's category definition closely matches INMO's new products and defines INMO as "a pioneer and founder of the consumer spatial intelligent terminal category." The organization's statistics show that from 2021 to 2025, INMO ranked first in China's integrated AI+AR smart glasses market with a cumulative sales share of 37.8%.

However, in statistics from organizations such as Omdia and Counterpoint, INMO's shipment share in the AI glasses market in 2026 is not prominent. Even under the latter's methodology, INMO's segment share is only about 2%, and one step back would place it in "Others."

According to EEO, RayNeo, XREAL, Rokid, and Xingji Meizu were once known in the industry as the "AR Four Little Dragons." With Xingji Meizu's "exit," the Four Little Dragons are now three out of four, and INMO's public challenge clearly shows its intention to fill the vacancy and squeeze into the "Four Little Dragons."

However, compared with the above companies, INMO Technology is clearly in a catch-up position in terms of industry popularity, capital progress, and market share. On September 9 this year, INMO announced the completion of its C round of financing, and at the same time, following XREAL, it also began preparations for an IPO.

However, at the end of September, INMO experienced a sudden product safety issue. The INMO AIR 3 smart glasses were recalled by the U.S. Consumer Product Safety Commission (CPSC) and Canadian health authorities due to the risk of overheating, burns, or even death during prolonged wear, and users were required to stop using them. This matter may affect INMO's capital process.

For now, to catch up with or even surpass formidable rivals such as RayNeo, Rokid, and XREAL, the challenges facing founder Yang Longsheng are not small.